janji Platform Account Terms

We at janji operate an online gaming and sportsbook platform available to users in supported jurisdictions where local law permits. Our terms outline what we require when you open an account, how we handle deposits and withdrawals, and what happens if a dispute arises. By accessing janji, you agree to these conditions.

When you register on janji, you confirm that you are of legal age in your jurisdiction and that you accept responsibility for all activity on your account. We require account verification—upload of a valid ID and proof of address—before any deposit or withdrawal can be processed. This is our commitment to secure, compliant gaming.

This document sets out the key terms governing your use of janji. We encourage you to read through carefully. If you have questions about our policy or your rights, our multilingual support team is available via email and live chat.

Account Opening and Verification on janji

To open a janji account, you provide an email address, phone number, and password. We ask for your full name and date of birth to complete the registration. Before you can deposit or withdraw funds, we require account verification. You must upload a clear photo of a valid ID (such as a national passport, driver's license, or national identity card) and proof of address (such as a utility bill, bank statement, or rental agreement dated within the past three months).

Our team reviews verification documents within standard business hours. If your documents are unclear or do not match your account details, we will ask for resubmission. We do not charge any fee for verification. Once approved, your account is cleared for deposits and withdrawals. If your account remains unverified, you cannot deposit funds or access gaming services on janji.

Deposits and Payment Methods on janji

We accept deposits via multiple payment methods: QRIS scan-and-pay, e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). You select your preferred method in the Deposit section of your janji account. Deposits via mobile banking and e-wallets confirm instantly. Bank virtual account transfers may take several minutes to settle, depending on inter-bank processing.

We do not set minimum deposit amounts on janji, but your chosen payment provider may impose limits. All deposits are final once submitted. If you believe a deposit was processed in error, contact our support team with your transaction ID. We will investigate and assist where appropriate.

• 1
  Choose Payment MethodStep 1

  Select local payment, online payment, e-wallet, mobile banking, local payment, online payment, or a bank virtual account in the Deposit section.

• 2
  Complete TransactionStep 2

  Follow your payment provider's flow to authorize and confirm the deposit.

• 3
  Balance UpdatesStep 3

  Your janji account balance reflects the deposit immediately or within minutes, depending on the method.

Withdrawals and Payout Policy on janji

To withdraw funds, go to the Withdraw section in your account and select your registered payment method. Enter the amount and confirm. We process withdrawal requests subject to standard verification windows. Your bank or payment provider determines how long the transfer takes to appear in your account—we cannot control inter-bank settlement schedules.

We do not guarantee exact withdrawal timelines. Most requests are processed within standard business hours, but delays can occur during holidays (such as Idul Fitri, Idul Adha, Imlek, or Nyepi) or due to your payment provider's processing delays. If your withdrawal has not appeared after a reasonable time, contact our support team with your withdrawal request ID. We will investigate on your behalf.

Bonus and Promotion Terms on janji

We may offer promotional bonuses or welcome offers from time to time. All bonuses are subject to terms displayed at the time of offer. Bonuses may carry playthrough requirements, expiry dates, or restrictions on which games or markets qualify. We reserve the right to modify, suspend, or withdraw any bonus offer without notice, subject to applicable law.

We do not guarantee that any specific bonus amount will be available. Bonus eligibility depends on your account status, deposit method, and region. If you believe you qualify for a bonus and have not received it, contact our support team with details of your claim.

Account Responsibility and Limits on janji

You are responsible for keeping your janji login credentials confidential. We will not compensate you for unauthorized access if you have shared your password or account details with a third party. If you suspect unauthorized activity on your account, notify us immediately. We will help secure your account and review your transaction history.

We reserve the right to Account controls, betting limits, or other account restrictions at our discretion. We may suspend or close your account if we detect suspicious activity, breach of these terms, or violation of local law. Account closure does not eliminate any outstanding balance or dispute resolution rights you may have.

Dispute Resolution and Jurisdiction on janji

If you have a complaint about a transaction, game outcome, or our service, contact our support team. We will investigate and respond within a reasonable timeframe. We ask that you provide transaction IDs, account details, and a clear description of your issue. If you are not satisfied with our initial response, you may escalate your complaint by requesting a formal review.

Our services on janji are governed by the laws applicable in the jurisdiction where we operate. Any dispute shall be resolved in accordance with local law and custom. We do not operate in jurisdictions where online wagering is prohibited by law. By using janji, you acknowledge that you are in a jurisdiction where our services are lawfully offered.

Data Protection and Privacy on janji

We collect personal data (name, email, phone, ID details) to verify your identity and prevent fraud. Your data is kept confidential and is not shared with third parties except as required by law or to process your transactions. We use industry-standard security practices to protect your account and payment information.

For a full description of how we handle your data, please refer to our Privacy PolicyIf you have concerns about your data or wish to exercise your rights, contact our support team.

Our Commitment to Fair Service on janji

We at janji undertake to provide a safe, transparent gaming experience. Our games and markets are offered for entertainment in jurisdictions where local law permits. We do not guarantee any specific outcome or profit. All games involve chance and risk. We encourage our users to play within their means and understand that losses are possible.

Our platform operates 24/7, though customer support response times may vary by time zone and volume. We offer multilingual support in Indonesian and English via email and live chat. If you need assistance with account recovery, payment issues, game rules, or technical problems, our team is ready to help.

By creating an account on janji, you acknowledge that you have read and accepted these terms. We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Your continued use of janji after an update constitutes acceptance of the revised terms. If you do not agree with our terms, you may close your account at any time.