janji Privacy Policy

This page describes what we collect when you use janji and how we keep that data protected. We at janji take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or interact with our platform, we collect personal information. We use that information only to verify your identity, process your transactions, and improve our service.

Our commitment is to handle your data transparently and securely. We do not sell your personal information to third parties. We share data only with payment processors, fraud-prevention services, and legal authorities where required by law. This policy explains what we collect, how we use it, and what rights you have.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We are available via email and live chat in Indonesian and English.

What We Collect on janji

We collect information in several categories. First, we collect account registration data: your email address, phone number, full name, date of birth, and password. Second, we collect identity verification documents: a photo of your national ID, passport, or driver's license, and proof of address such as a utility bill or bank statement. Third, we collect payment information: the payment method you choose (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, and timestamps.

We also collect usage data: your IP address, device type, browser type, pages visited, time spent on janji, and game or market activity. We use cookies and similar tracking technologies to remember your preferences and login status. We collect this data automatically when you access our platform on Android, iOS, or desktop browsers.

How We Use Your Data on janji

We use your personal information for several purposes. We verify your identity to prevent fraud and comply with legal requirements. We process your deposits and withdrawals using your payment method and transaction details. We use your email and phone to send account notifications, deposit confirmations, withdrawal updates, and customer support responses.

We analyze usage data to improve janji—to understand which games and markets are popular, to identify technical issues, and to enhance our platform's performance. We may use your data to send you service updates or promotional information, but only if you have opted in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting our support team.

Third-Party Data Processors on janji

We share your data with trusted third parties only when necessary. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive your payment information to complete deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to process your transactions.

We may share data with fraud-prevention and identity-verification services to protect janji and our users from unauthorized access and financial crime. We may also share data with legal authorities, regulators, or law enforcement if required by law or court order. We do not share your data with marketing companies, data brokers, or any other third party without your explicit consent.

• 1
  Payment ProcessorsCategory 1

  online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers receive transaction data only.

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  Fraud PreventionCategory 2

  Identity verification and anti-fraud services receive account and transaction data to detect suspicious activity.

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  Legal AuthoritiesCategory 3

  We share data with regulators or law enforcement only when required by law or valid court order.

Data Storage and Security on janji

We store your data on secure servers. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We use encryption to protect your password and payment information in transit. We implement access controls so that only authorized janji staff can view your personal data.

We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal and financial record-keeping requirements. If you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required by law to retain it.

Your Privacy Rights on janji

You have the right to access, correct, or delete your personal data. You can update your account information (name, email, phone) directly in your janji account settings. If you wish to request a copy of all data we hold about you, or to request deletion of your account and associated data, contact our support team. We will respond to your request within a reasonable timeframe.

You have the right to opt out of marketing communications at any time. You can unsubscribe from promotional emails by clicking the unsubscribe link in the email or by contacting our support team. Opting out of marketing does not affect your ability to use janji or receive transactional notifications (such as deposit confirmations or withdrawal updates).

Cookies and Tracking Technologies on janji

We use cookies to enhance your experience on janji. Cookies are small files stored on your device that help us remember your login status, language preference, and account settings. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

We also use analytics tools to track how users interact with janji. This helps us understand which features are popular, where users encounter problems, and how to improve our platform. You can disable cookies in your browser settings, but doing so may limit your ability to use certain features of janji.

Jurisdiction and Contact Information on janji

Our services on janji are available only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of janji comply with their own jurisdiction's law.

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, contact our support team. We are available via email and live chat in Indonesian and English. You can also reach us through our FAQ page or by visiting our About Us section for additional contact options. We will respond to your inquiry within a reasonable timeframe.

Updates to Our janji Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by email or by posting a notice on janji. Your continued use of our platform after an update constitutes your acceptance of the revised policy.

We encourage you to review this policy regularly to stay informed about how we protect your data. If you do not agree with our privacy practices, you may close your account at any time. Our commitment to protecting your privacy remains central to how we operate janji across all supported regions, from Jakarta to Surabaya, Bandung, Medan, Semarang, and Yogyakarta.