janjiFrequently Asked Questions

If you forget your janji password, visit the login page and click the "Forgot your password?" link. Enter your registered email address or username, and we will send you a password reset link. Check your email inbox (and spam folder) for the reset message. Click the link in the email and follow the steps to create a new password. If you do not receive the reset email within a few minutes, try requesting it again or contact our support team. We can assist you with account recovery from our offices in Jakarta, Surabaya, or online via chat.

To verify your account on janji, we ask for two documents: a copy of your national ID (KTP), passport, or driver's license, and proof of address such as a utility bill, bank statement, or rental agreement dated within the last three months. Take clear photos of both sides of your ID and upload them through your janji account dashboard. We review KYC submissions to comply with anti-money-laundering rules. Verification usually takes a few hours to one business day. Once your account is verified, you can deposit and withdraw funds. If your documents are unclear or incomplete, our support team will ask you to resubmit.

To deposit via local payment, online payment, or e-wallet on janji, log in to your account and go to the Deposit page. Select your e-wallet from the list of payment methods. Enter the amount you want to deposit and click "Proceed." You will be taken to the e-wallet app or payment page where you confirm the transaction. Once the payment is complete, the funds appear in your janji account balance. Most e-wallet deposits arrive within a few minutes. If your deposit does not appear after subject to verification, contact our support team and provide your transaction ID so we can investigate. We also support mobile banking, local payment, online payment, and bank virtual accounts for users in Jakarta, Bandung, and other supported cities.

Yes, we support virtual account transfers from e-wallet, mobile banking, local payment, and online payment on janji. When you select "Bank Transfer" during deposit, we assign you a unique virtual account number for your chosen bank. Transfer the funds from your personal bank account to this virtual account number, and include your janji username in the transfer note. Most bank transfers arrive within subject to verification to 2 hours, depending on your bank. We also support e-wallet as a faster alternative — scan the mobile banking code in your janji deposit page using any e-wallet or banking app. If your transfer has not arrived after several hours, contact our support team with your bank's transaction reference number.

Free bets and free spins are promotional credits we offer to eligible users on janji. Free bets are credits you can use to place wagers on football, live markets, or esports without risking your own money. Free spins are automatic plays on slot games like Sweet Bonanza, Gates of Olympus, or Mahjong Ways. When you receive a promotion, it appears in your Account dashboard under "Active Promotions." Read the terms carefully — most promotions require you to play through the credits a certain number of times before you can withdraw winnings. Promotions may expire, so use them within the stated timeframe. If you have questions about a specific promotion, our support team can explain the conditions.

RTP stands for Return to Player and expresses the percentage of all money wagered on a slot game that the game is designed to return to players over a long period. For example, a slot with returns on average our welcome offer for every our welcome offer wagered, with our welcome offer going to the house. RTP is a theoretical average calculated over millions of plays — individual sessions can vary widely. Slots on janji like Aviator, Fortune Tiger, and Gates of Olympus show their RTP in the game rules. Higher RTP does not mean you will win more in the short term; it is a long-term statistical measure. Always play within your budget and remember that slot outcomes are determined by random chance.

Our live chat support on janji is available during business hours to assist you with account issues, payment questions, and technical problems. Response times vary depending on how busy our support team is. If live chat is not available, you can send an email and we will reply within a reasonable timeframe. Our support team speaks Indonesian and English and can help you from anywhere, whether you are in Jakarta, Medan, Semarang, or other cities. For urgent issues, please reach out via chat or email with as much detail as possible about your problem, including your username and a description of what you need help with.

To request deletion of your account and personal data on janji, contact our support team via email or live chat and clearly state that you want your account deleted. We will ask you to confirm your identity and may request additional information to verify your request. Once confirmed, we will close your account and delete your personal data in accordance with our privacy policy and applicable data protection laws. Some data may be retained longer if we are required to do so for legal or anti-fraud reasons. We will send you a confirmation email once the deletion process is complete. This process may take a few business days.